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Buying from us

Please note all items are handmade by Eva van Kempen herself, therefore each jewel is unique and may differ from the photo in the webshop. Your order will be packed with love and care and delivered in custom made jewellers' packaging.

Terms and conditions

A: Return policy
In the event that the product does not meet your expectations, returns are accepted only within 14 days of receipt of your order for exchange or refund. All returns must be approved by Eva van Kempen by e-mail prior to returning the item. All items must be returned in original and unused condition with original packaging. Please make sure that items are well packed and insured for the full amount. Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer. Returns are not accepted after 14 days from receipt of order at your shipping address.

Returns can be shipped to: 
Eva van Kempen
Postjesweg 1
1057 DT Amsterdam
The Netherlands

Please note that all commissions, orders especially made for you while out of stock, worn or scratched items, or items returned without all original packaging are non-returnable.

B: Exchange policy
The customer is responsible for all shipping costs associated with exchanges unless Eva van Kempen has sent the wrong size or item. Exchanges will only be accepted under the following circumstances:
1) You have received the wrong item - you did not receive what you ordered as listed in the confirmation email
2) You have ordered the wrong size from the webboutique.

C: Complaints
In the unlucky event that you are not satisfied concerning anything in the process, please contact Eva van Kempen directly and explain the problem in detail accompanied by photos if desirable:
[email protected] or by phone: +31642271055. If preferred it is possible to schedule a (video) meeting. Eva van Kempen will get back to you within two working days to resolve the issue in the best possible way.

E: Worlwide shipping
Eva van Kempen jewellery is shipped worlwide. If your country is not listed, please contact [email protected].